Program Manager (Disaster Case Management)

TL;DR

Program Manager (Disaster Case Management): Leading the design, implementation, and growth of disaster case management and temporary housing programs for flood-affected households with an accent on operational efficiency and equitable service access. Focus on managing day-to-day program operations, driving continuous improvement through data analysis, and coordinating cross-functional stakeholders.

Location: Must reside within the Houston area or specific Texas counties (Kerr, Kimble, Harris, Ft Bend, Galveston, Montgomery, Waller, and Brazoria) and be willing to travel locally.

Salary: $75,000–$90,000 per year

Company

hirify.global is a Houston-based civic technology and design nonprofit working to make social services more connected, empathetic, and accessible.

What you will do

• Plan and implement disaster case management and temporary housing programs using project management and human-centered design.
• Oversee daily program operations, monitor service quality, and ensure compliance with program standards.
• Build and maintain productive relationships with internal teams, community partners, and external stakeholders.
• Analyze program data to identify trends and manage the use of Salesforce to translate business needs into technical requirements.
• Coordinate housing placements, manage caseload allocation, and prepare reports for funders and leadership.

Requirements

• 4+ years of experience in program, project, or design management, including end-to-end management of technology-enabled initiatives like CRM implementations.
• 1-3 years of experience leading or managing teams and cross-functional stakeholders.
• 1-3 years of experience working in a nonprofit, social services, or high-volume customer service environment.
• Must live within specified Texas counties (Kerr, Kimble, Harris, Ft Bend, Galveston, Montgomery, Waller, and Brazoria) and be willing to travel.
• Strong written and verbal communication skills for translating user needs into actionable recommendations.
• This role is not eligible for employer visa sponsorship.

Nice to have

• Proficiency with Excel or Google Sheets for data cleaning, analysis, and reporting.
• Experience working with Salesforce or other CRM platforms.
• Bachelor’s degree or equivalent combination of education and experience.
• Bilingual English/Spanish skills.

Culture & Benefits

• Comprehensive health coverage (medical, dental, vision) starting on day one.
• 401(k) plan with employer match of up to 6%.
• 20 days of PTO/floating holidays plus 11 paid company holidays.
• Generous parental leave: 8 weeks at 100% pay and 4 weeks at 50% pay.
• Work flexibility within the Houston area and access to an Employee Assistance Program (EAP).