Senior Enterprise Customer Success Manager (Fintech)

TL;DR

Senior Enterprise Customer Success Manager (Fintech/E-commerce): Driving success, net revenue retention, and expansion within a high-value customer portfolio in LATAM with an accent on fraud prevention and payments landscape. Focus on mitigating churn risks, onboarding new clients, and optimizing platform performance for strategic enterprise accounts.

Location: Must be based in Brazil (Remote)

Company

hirify.global provides advanced fraud prevention technology to help online retailers eliminate fraud and provide superior customer experiences.

What you will do

• Own end-to-end relationships for high-value accounts, ensuring alignment between business goals and platform capabilities.
• Oversee the full customer lifecycle to ensure ongoing satisfaction, retention, and net revenue growth.
• Conduct regular onsite visits to maintain deep alignment with key stakeholders.
• Identify and close renewals while seeking expansion opportunities within the assigned book of business.
• Collaborate with Risk, Product, Implementation, and Sales teams to resolve account issues swiftly.
• Develop collateral and lead periodic business reviews with client executive teams.

Requirements

• Professional fluency in Portuguese and English.
• Must be based in Brazil.
• 5+ years of experience in Customer Success or Account Management within a tech environment.
• Proven track record of managing large, complex enterprise accounts.
• Analytical mindset with experience manipulating data using GSuite, Microsoft Excel, or Looker.
• Experience working with AI tools.

Nice to have

• Background in e-commerce, fraud, or payments industries.
• Proficiency in Spanish.

Culture & Benefits

• Inclusive work environment with reasonable accommodations for disabilities.
• Remote-friendly work arrangement (#LI-Remote).
• Opportunity to work with a global team processing billions of transactions.
• Culture rooted in commitment, empathy, and creativity.