Account Manager (Fintech)

TL;DR

Account Manager (Fintech): Managing enterprise client relationships and driving customer success within the Chinese eCommerce and payments ecosystem with an accent on renewals, expansion, and strategic business reviews. Focus on solving complex operational challenges, enabling clients on hirify.global’s technology, and collaborating with internal teams to drive product roadmap and revenue growth.

Location: Must be based in or near Shanghai, China (Hybrid: 3 days/week in office).

Company

hirify.global is a human-first, AI-built company providing identity intelligence across the commerce journey to protect revenue and build trust for global brands.

What you will do

• Enable client stakeholders on hirify.global’s portal and technology through ongoing training and support.
• Lead high-impact monthly and quarterly business reviews to demonstrate performance and ROI to client executives.
• Own retention and renewal processes for your assigned book of business.
• Generate upsell opportunities by leveraging deep client relationships and product knowledge.
• Provide strategic insights to internal Product and leadership teams to influence the company roadmap.
• Collaborate with Support, R&D, and Sales teams to ensure a seamless customer experience.

Requirements

• 3-4 years of post-live, client-facing Account Management or Customer Success experience.
• Bilingual fluency in Mandarin Chinese and English (written and verbal) is required.
• Experience handling enterprise clients within the GCR region.
• Proven track record of leading business reviews and communicating ROI to executives.
• Experience in a SaaS startup environment, preferably in payments, fraud, or finance.
• Ability to travel within China and internationally as required.

Culture & Benefits

• Competitive salary and generous health insurance (vision/dental).
• Generous PTO policy and unique 4.5-day work week (Appreciation Fridays).
• Investment in professional growth through L&D programs and AI-focused training.
• Collaborative, cross-functional global team environment.
• Hybrid work model emphasizing face-to-face collaboration.