Customer Success Manager (Fintech)

Location: Remote, Mountain View, California, United States

Company

hirify.global provides an AI-powered SaaS platform for fraud detection, anti-money laundering, device intelligence, and real-time risk management for enterprise organizations.

What you will do

• Serve as the primary point of contact and trusted advisor for assigned enterprise customers, leading onboarding, adoption, and long-term value realization.
• Understand customer business models, fraud and AML exposure, and operational needs to define success criteria and tailored solution strategies.
• Guide customers in using fraud detection, machine learning models, rule engines, and device intelligence to improve fraud prevention, loss reduction, and operational efficiency.
• Monitor detection performance metrics, support quarterly business reviews, and identify opportunities for expansion or deeper integration.
• Coordinate with Modeling, Product, and Engineering teams on enhancements, issue resolution, detection optimization, and roadmap feedback.
• Represent customer and platform perspectives through customer workshops, industry events, executive discussions, and solution showcases.

Requirements

• 3+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce.
• Deep understanding of fraud and AML use cases, including transaction fraud, account takeover, promotion abuse, synthetic identity fraud, or mule detection.
• Experience with machine learning-based detection systems and/or rule engines for fraud prevention.
• Strong analytical skills and proficiency with SQL, plus experience using Python or R for data exploration and investigation.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to technical and non-technical stakeholders.
• Confidence leading customer-facing discussions and executive presentations.
• Strong organization, project ownership, and time management skills, with the ability to manage multiple enterprise accounts simultaneously.
• Bachelor’s degree in a technical, analytical, or business-related field.

Nice to have

• Advanced degree.

Culture & Benefits

• Remote workplace.
• Open, positive, collaborative, and results-driven culture.
• Base salary, bonus, and paid time off.