Revenue Operations Manager (SaaS)

TL;DR

Revenue Operations Manager (SaaS): Leading and tracking strategic operational programs to improve the ability of Sales and Channel Partnership teams to deliver on revenue and customer health goals with an accent on process optimization and sales analytics. Focus on leveraging technology and automation to increase efficiency, ensuring data integrity, and creating scalable revenue processes.

Location: Houston, Texas or Remote (Must be based in the USA)

Company

Cloud-based platform helping auto repair shops run smarter and grow faster through an all-in-one management solution.

What you will do

• Configure and manage business tools to optimize team workflows and align with process improvement goals.
• Automate processes and implement new technologies, including AI-driven platforms, to drive innovation and scalability.
• Develop dashboards and reporting tools to provide insights into key performance indicators and operational metrics.
• Collaborate with leadership to execute the overall customer success strategy for retention, expansion, and advocacy.
• Analyze sales pipeline trends, conversion metrics, and forecast accuracy to strengthen revenue predictability.
• Partner with Sales leadership to provide strategic recommendations for territory planning and quota setting.

Requirements

• 5+ years of professional experience in advanced analytics or Customer operations.
• Proven experience in sales analytics with the ability to extract insights to drive performance.
• Proficiency in data analysis tools such as Google Sheets, Excel, Tableau, or Looker.
• Experience with CRM systems (HubSpot, Salesforce) and customer success platforms (ChurnZero, Zendesk, Gainsight).
• Hands-on experience analyzing sales funnel metrics and improving pipeline efficiency.
• Must be authorized to work in the US to qualify for benefits like 401(k) and HSA.

Nice to have

• Prior experience working within the SaaS industry.

Culture & Benefits

• Hybrid and remote work models based on proximity to office hubs, with expected travel for team offsites.
• Comprehensive health benefits including Medical, Dental, and Vision (100% premium coverage for employees).
• 401(k) Retirement Savings Plan with 100% employer match up to 6%.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Generous Paid Time Off and paid maternity, parental bonding, and medical leave.
• Wellness support including free counseling through BetterHelp and a $60/month fitness/mental health stipend.
• $300 home office setup bonus after one year of employment.