Sales Operations Planning Analyst

Location: Remote within the United States; not eligible for hiring in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Occasional travel may be required for project or team meetings.

Salary: $128,560–$188,900 per year, depending on location. Additional equity and corporate bonus eligibility may apply.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Lead annual and semi-annual target-setting cycles for the global sales organization.
• Present target proposals, growth opportunities, and complex analytical insights to senior leadership.
• Develop and refine customer segmentation models for sales planning.
• Analyze large datasets using statistical methods to improve revenue efficiency.
• Partner with Sales, Finance, Product, Systems, and HR to align operational metrics with corporate strategy.
• Build, maintain, and automate dashboards and reporting for planning outcomes, target accuracy, and territory performance.

Requirements

• 6+ years of experience in Strategic Operations, Sales Operations, Revenue Operations, or Data Analytics in a fast-paced technology environment.
• Experience leading target-setting cycles and planning frameworks for a go-to-market organization.
• Hands-on experience with data visualization tools such as Tableau or Looker.
• Ability to translate complex analytical findings into strategic recommendations for leadership.
• Strong project management skills, including cross-functional dependency management and requirements scoping.
• Deep understanding of go-to-market processes and metrics, including productivity, pipeline conversion, and forecasting.

Nice to have

• Proficiency in SQL and relational database concepts.
• Experience using Python or R for statistical analysis and modeling.
• Excellent written and verbal communication skills.
• Ability to influence and build effective relationships across the organization.

Culture & Benefits

• Remote-first work environment with occasional in-person team, project, or customer meetings.
• Competitive pay and generous paid time off.
• Parental and wellness leave.
• Healthcare coverage and a 401(k) retirement savings program.
• Paid sick time and personal time off.
• Support for volunteering and community-focused initiatives.

Hiring process

• Hiring decisions are made through a formal interview process.
• Twilio uses artificial intelligence to support hiring-process efficiency, with final decisions made by employees.