Sales Manager (MSP & IT Services)

TL;DR

Sales Manager (MSP & IT Services): Leading and coaching a team of Outside Sales Representatives through the full B2B sales cycle with an accent on pipeline generation, closing, and AI-driven sales management. Focus on improving win rates through live coaching, developing scalable sales playbooks, and leveraging AI tools like Claude for operational efficiency.

Location: Remote (Must be based in Peru, Uruguay, Panama, Dominican Republic, or Ecuador; must have real-time overlap with U.S. Eastern business hours)

Company

hirify.global is recruiting on behalf of a client in the Managed Service Provider (MSP) and IT Services industry.

What you will do

• Lead and coach Outside Sales Representatives through the complete B2B sales cycle, from prospecting and discovery to negotiation and closing.
• Conduct live coaching sessions during customer calls and provide actionable feedback via recorded call reviews.
• Develop, refine, and document scalable sales processes and structured playbooks.
• Leverage AI tools such as Claude Projects, Claude Code, and Claude Cowork to optimize coaching and operational efficiency.
• Monitor pipeline health, forecasting accuracy, and maintain high standards of CRM data hygiene.
• Collaborate with executive leadership to align sales strategy with overall business goals.

Requirements

• Proven experience managing full-cycle B2B sales teams (experience specifically leading Outside Sales Representatives, not just SDRs).
• Demonstrated success in carrying a personal sales quota and closing complex B2B deals.
• Strong background in Managed Service Providers (MSP) or IT Services.
• Hands-on experience integrating AI tools into daily sales operations and pipeline analysis.
• Native or near-native English proficiency (C2).
• Availability to work during U.S. Eastern business hours.

Nice to have

• Experience in Cybersecurity, Cloud Solutions, or Professional Services.
• Experience building and managing high-performing remote sales teams.
• Familiarity with modern CRM platforms and sales analytics tools.
• Experience implementing AI-driven sales enablement strategies.

Culture & Benefits

• Fully remote work environment with high impact on revenue growth.
• Direct reporting line and collaboration with the CEO and executive leadership.
• High degree of ownership over sales performance, team coaching, and process design.
• Opportunity to work with modern AI-powered sales management tools.
• Clear career progression path toward Director of Sales, Head of Sales, or VP of Sales.

Hiring process

• Initial Phone Screen.
• Spark Hire Intro Video (3–5 minutes self-recorded introduction).
• Sales Leadership & Coaching Interview.
• Final Interview with the CEO.