Senior Director, Solutions Engineering (Observability)

TL;DR

Senior Director, Solutions Engineering (Observability): Leading a high-performing team of Solutions Engineers to drive technical sales strategy in the Americas region with an accent on product adoption, retention, and expansion. Focus on scaling presales operations, owning regional ARR/NRR metrics, and bridging the gap between customer needs and product engineering.

Location: Remote (United States)

Salary: $337,000 - $425,000 OTE

Company

hirify.global is the company behind the open observability cloud, focusing on open source standards and AI-driven data visibility for over 35 million users.

What you will do

• Recruit, ramp, and mentor a team of presales SE leaders and ICs.
• Own regional technical sales strategy and metrics including ARR, NRR, and forecast accuracy.
• Act as executive sponsor for key accounts and support complex technical evaluations and POVs.
• Partner with Product and Engineering to prioritize the roadmap based on customer data and field insights.
• Enable channel partners at local, geo, and global levels.
• Manage team performance through structured onboarding and quarterly career conversations.

Requirements

• 3+ years in a Director-level leadership role managing teams.
• 5–10 years of experience in high-tech technical roles (Developer, Architect, or Sales Engineer).
• Deep technical credibility in monitoring, data, or visualization products.
• Proven track record in a fast-paced, remote-first startup environment.
• Experience with formal sales methodologies such as MEDDPICC or Command of the Message.
• Must be based in the United States.

Nice to have

• Experience with open-source selling.
• Cloud-first or Product-Led Growth (PLG) go-to-market experience.

Culture & Benefits

• 100% remote global culture with a focus on collaboration and shared purpose.
• Transparent communication and high-trust, low-ego environment.
• Global annual leave policy of 30 days, including reserved company shutdown days.
• Defined career growth pathways and approachable leadership.
• In-person onboarding for new hires to accelerate integration.