Customer Success Partner I

Location: Hybrid role, onsite Tuesday–Thursday in Nashua, New Hampshire, United States.

Company

hirify.global maintains ITAR-compliant operations in its United States facilities and supports customers through manufacturing-related operations.

What you will do

• Verify customer purchase orders and enter customer orders accurately.
• Understand and manage all aspects of the order process and workflow.
• Reconcile and verify customer payments for open orders.
• Coordinate with multiple departments to communicate and escalate customer issues.
• Maintain customer database accuracy with support from the Customer Service Coordinator.
• Process customer inquiries by phone and email, triage them appropriately, and resolve questions and concerns.

Requirements

• High school diploma or equivalent.
• 1–2 years of related customer service experience.
• Proficiency with Microsoft products and computer systems.
• Clear and professional phone communication skills.
• Ability to multitask, adapt quickly to new systems, troubleshoot, and find resolutions.
• Due to ITAR regulations, applicants must be U.S. citizens, lawful permanent residents, or foreign nationals granted refugee or asylee status. Temporary visa holders are not eligible.

Nice to have

• College degree.
• Customer service experience in a manufacturing environment.
• Experience in a fast-paced, dynamic, team-centric environment.

Culture & Benefits

• Full-time hybrid work arrangement.
• Health insurance options, flexible spending accounts, and a health savings account with employer contributions.
• Dental, vision, life, short-term disability, and long-term disability insurance.
• At least three weeks of PTO, wellness and holiday pay, volunteer hours, and paid caregiver leave.
• 401(k) with company match and immediate vesting, employee stock purchase program, and matching grants through the hirify.global foundation.