Customer Service Agent (iGaming)

Location: Manchester, NH, US

Company

hirify.global is a gaming content and technology company focused on creating engaging play experiences.

What you will do

• Assist VIP clients with account, product, and service questions.
• Diagnose and resolve technical issues involving computer, tablet, and mobile applications.
• Handle inbound calls, real-time chat, emails, and proactive outbound calls.
• Communicate exclusive marketing offers and service updates.
• Share customer feedback and identify service gaps to improve support quality.
• Meet performance goals and service targets.

Requirements

• Previous customer service experience.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to diagnose technical issues across different applications.
• Ability to efficiently manage high volumes of inbound and outbound interactions.
• Experience communicating marketing deals and updates to clients.
• Familiarity with CRM software, including Freshworks, and customer service tools.

Culture & Benefits

• Collaborative environment focused on innovation, inclusion, and customer experience.
• Pay-for-performance compensation philosophy.
• Potential eligibility for annual bonuses and incentives.
• Potential health and wellbeing benefits, paid time off, retirement plans, insurance, and other local or statutory benefits.
• Specific compensation and benefits details are discussed during the recruitment process.