Client Services Representative

Location: Boston Heights, Ohio, USA; hybrid schedule with 2 remote days per week

Salary: $24.00 per hour, paid bi-weekly; eligible for a monthly client services bonus.

Company

hirify.global creates sustainably sourced furniture and décor in partnership with artisans worldwide.

What you will do

• Handle real-time calls regarding warranty and product issues.
• Manage client cases from initial intake through resolution, including outbound follow-up.
• Listen to voicemails, review customer emails, update client information, and explain next steps.
• Maintain accurate records of client interactions and case progress.
• Meet contact-center KPIs for average handle time, calls per hour, service level, schedule adherence, and quality assurance.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer-service or case-management experience preferred.
• Strong written and verbal communication, problem-solving, prioritization, and follow-up skills.
• Ability to multitask in a fast-paced environment and handle difficult client challenges.
• Ability to use computer systems with minimal assistance; Microsoft Suite proficiency preferred.
• Availability for a hybrid schedule, rotating Saturdays, and overtime based on business needs.

Culture & Benefits

• Focus on compassionate, enthusiastic, and solutions-oriented client service.
• Hybrid work schedule with two remote days per week.
• Rotating Saturday schedule with a weekday off; a fixed weekday off is provided for employees working every Saturday.
• Monthly client services bonus eligibility.
• Bi-weekly pay and opportunities for overtime based on business needs.