Player Support Representative (iGaming)

Location: Tulsa, Oklahoma, United States

Salary: $18.00–$24.70 per hour

Company

hirify.global is a gaming content and technology company operating across land-based gaming, social casino, iLottery, iGaming, and online sports betting.

What you will do

• Provide accurate support for player accounts, products, and services.
• Troubleshoot technical issues across computers, smartphones, tablets, and other mobile devices.
• Handle live chat, email, inbound calls, and occasional outbound calls.
• Communicate promotional offers and updates to VIP customers.
• Identify and escalate service issues, provide feedback, and protect customer confidentiality and data security.
• Meet daily performance targets of approximately 70 customer contacts and respond to chats and calls within 45 seconds.

Requirements

• High school diploma or equivalent experience; some college coursework is preferred.
• 0–2 years of customer support or call center experience is preferred.
• Strong written and verbal communication, grammar, problem-solving, interpersonal, and organizational skills.
• Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM is preferred.
• Experience troubleshooting computers, smartphones, and tablets, with accurate typing and data entry.
• Must be at least 21 years old and authorized to work in the United States without current or future visa sponsorship.

Nice to have

• Previous technical support experience.
• Some college coursework and typing speed of 90+ WPM.

Culture & Benefits

• Collaborative, dynamic environment focused on player satisfaction and service quality.
• Health, dental, and vision insurance.
• Paid time off.
• 401(k) plan with employer matching.
• No travel is expected.

Hiring process

• Mandatory background screening and regulatory approvals are required.
• The role may require criminal background checks, fingerprinting, and gaming regulatory licenses or registrations.