Senior Claims Customer Care Representative

Location: Hybrid, with two onsite days at the Farmington Hills, Michigan office

Company

hirify.global is a property and casualty insurance company serving mid-sized commercial enterprises in construction, manufacturing, and healthcare.

What you will do

• Set up new losses across all lines of business in the claims system.
• Answer claims call center inquiries, route calls to claims adjusters, and handle medical bill payment requests.
• Electronically index documents and maintain accurate claim files.
• Process claims support requests, including bill payments, state forms, and correspondence.
• Serve as a subject matter expert on claims intake customer service procedures.
• Support claims-related projects as assigned.

Requirements

• High school diploma or GED.
• Four years of high-volume customer service experience.
• Proficiency with computer applications, including Microsoft Office Suite.
• Strong verbal and written communication skills for interaction with internal and external customers.
• Ability to organize and prioritize work, meet deadlines, manage concurrent projects, and maintain high data-entry accuracy.
• Ability to build positive relationships across the department, organization, and customer base.

Culture & Benefits

• Competitive base pay and performance-based incentive pay.
• Health and welfare benefits.
• 401(k) savings plan with profit sharing.
• Generous paid time off programs.
• Flexible work arrangements supporting work-life balance.
• Collaborative workplace focused on professional growth.