6 дней назад
Venue Applications Support Analyst (Point-of-Sale)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Venue Applications Support Analyst (Point-of-Sale): Supporting point-of-sale applications and related venue systems through data maintenance, troubleshooting, testing, documentation, and customer support with an accent on system data integrity, complex issue resolution, and venue operations. Focus on leading rotating on-call support, implementing software at venues, and maintaining technology during live events and peak operating periods.
Location: Work from home in Pennsylvania; onsite venue engagements throughout the US and travel of up to 30% may be required.
Company
is a global live entertainment company operating Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
What you will do
- Maintain point-of-sale system data, including menu items, pricing, discounts, employee credentials, and venue layouts.
- Diagnose software, hardware, peripheral, and other technology issues across venues.
- Test software releases and document recurring issues, escalating systemic problems when needed.
- Create end-user guides and improve support processes for accuracy and response time.
- Lead the on-call helpdesk during peak support periods and provide customer support to users with varying technical skills.
- Travel to venues for software implementations and onsite technology support.
Requirements
- At least 1 year of experience supporting point-of-sale systems, preferably Appetize or Micros.
- Intermediate Microsoft Excel skills, including formulas and pivot tables.
- Experience with food and beverage operations, preferably in multi-location businesses.
- Strong troubleshooting, attention to detail, prioritization, communication, and customer service skills.
- Basic familiarity with accounting practices, including balancing finances or inventory.
- Must be based in Pennsylvania and willing to travel up to 30%, potentially more during the March–October peak season.
Nice to have
- Degree or certificate in a relevant technology field from an accredited university.
Culture & Benefits
- Medical, vision, dental, mental health, FSA, and HSA benefits for employees and families.
- Paid time off, holidays, sick time, and personal days.
- 401(k) with company match and stock reimbursement program.
- Parent, caregiver, fertility, adoption, foster, and surrogacy support.
- Career development programs, tuition reimbursement, and student loan repayment.
- Free concert tickets, volunteer time off, and crowdfunding match.
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