Senior Scheduler (Legal)

TL;DR

Senior Scheduler (Legal): Managing complex deposition scheduling and client logistics for a legal services platform with an accent on white-glove service and operational efficiency. Focus on coordinating high-priority requests, triaging client communications, and maintaining seamless alignment across cross-functional teams.

Location: Must be based in the United States

Salary: $28–$32 per hour

Company

A fast-growing legal technology startup focused on modernizing court reporting and deposition services.

What you will do

• Manage complex and high-priority scheduling and rescheduling needs for client depositions.
• Provide white-glove service by managing client preferences and ensuring seamless logistical coordination.
• Triage incoming Zendesk requests and route them to the appropriate operations or account management teams.
• De-escalate difficult client interactions while maintaining professional standards.
• Collaborate with Scheduling Managers to secure service agreements and ensure all client needs are met.

Requirements

• Must be based in the United States
• 1+ years of administrative or operational experience in a court reporting agency, law firm, or legal services company.
• Proficiency with cloud-based applications, specifically Google Workspace and Slack.
• Ability to handle sensitive information with strict confidentiality and integrity.
• Strong time management skills with the ability to prioritize competing tasks in a fast-paced environment.
• Excellent verbal and written communication skills with a focus on active listening.

Culture & Benefits

• Comprehensive health, vision, and dental plans for employees and dependents.
• Flexible Paid Time Off policy.
• Equity options in the company.
• Monthly stipend for home office setup, internet, and phone expenses.
• Wellness and mental health benefits for employees and their families.