Clinical Administrator (Medtech)

TL;DR

Clinical Administrator (Medtech): Providing professional administration and telephonic assessment services for mental health care clients with an accent on clinical operational execution and data integrity. Focus on managing seamless client transfers, coordinating shift rosters, and ensuring high-quality data capturing.

Location: Hybrid, must be based in South Africa

Company

hirify.global is a leading provider of AI-powered mental health solutions for employers, supporting millions of people globally through a transformative care model.

What you will do

• Conduct telephonic assessments to link client needs with clinical operational execution.
• Manage client queries via email and phone, determining appropriate callback times.
• Maintain high standards of data integrity through precise case entries and data cleanup in the Lyra database.
• Oversee administrative functions including financial invoicing and project coordination.
• Manage team shift rosters and allocate work across various departments.
• Provide direct administrative support to the National Support Centre Manager to ensure seamless workflow.

Requirements

• Must be based in South Africa.
• Matric / Grade 12 qualification.
• Ability to work shift hours (morning, afternoon, and evening).

Culture & Benefits

• Equal Opportunity Employer commitment.
• Opportunity to work with an AI-powered platform (Lyra Empower).
• Impact-driven role contributing to global mental health access.