VP of Customer Success (Healthcare AI)

TL;DR

VP of Customer Success (Healthcare AI): Leading a regional portfolio of health system partnerships to drive net revenue retention and expansion growth with an accent on executive-level client strategy and team development. Focus on managing enterprise implementations, guiding change management in complex health systems, and scaling customer success playbooks.

Location: On-site in Tampa Bay, FL (5 days per week at client site)

Company

Hippocratic AI is a leading generative AI company in healthcare developing a safety-focused LLM constellation for autonomous clinical conversations with patients.

What you will do

• Lead, coach, and develop a team of Directors and senior Customer Success Executives.
• Act as the executive point of contact for major health system clients, engaging board-level sponsors, CNOs, CMIOs, and COOs.
• Lead enterprise implementations of AI solutions, ensuring alignment with clinical workflows and operational priorities.
• Define and track client success metrics, primarily focusing on Net Revenue Retention (NRR).
• Collaborate with Product, Engineering, and Sales teams to integrate customer feedback into product evolution.
• Drive expansion sales within the regional portfolio via upsell and cross-sell opportunities.

Requirements

• 10–15 years of experience in healthcare, with 7+ years in customer-facing leadership roles within health systems.
• Proven track record as a manager of managers (leading Directors and senior CS team members).
• Deep expertise in clinical workflows, operational processes, and care delivery models (especially nursing or revenue cycle).
• Experience leading cross-functional initiatives in a high-growth startup or technology environment.
• Strong executive presence and communication skills for C-suite engagement.
• Must be based in Tampa Bay, FL and able to work on-site five days per week at client facilities.

Nice to have

• Experience with AI, digital health, or clinical decision support tools.
• Background in consulting, health tech, or clinical operations transformation.
• Knowledge of regulatory, compliance, or data governance in healthcare.
• Experience with pricing, packaging, or GTM strategy for healthcare SaaS.

Culture & Benefits

• Opportunity to work at a category-creating company with significant funding ($404M total).
• Collaboration with a world-class team of AI pioneers, physicians, and researchers.
• Impactful role shaping the future of healthcare through safe, autonomous AI.