Delivery Manager II (Healthcare)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Delivery Manager II (Healthcare): Managing customer relationships and the successful implementation of managed services for healthcare organizations with an accent on customer retention and solution utilization. Focus on optimizing quality metrics, resolving technical escalations, and leading cross-functional project kickoffs.
Location: Remote or Office - Must be based in the USA. Time zone: 8am-5pm Eastern Time Zone
Salary: $32.21 - $43.26 per hour
Company
Global Healthcare Exchange () is a healthcare business and data automation company providing cloud-based supply chain technology platforms to maximize efficiency and accuracy in healthcare business processes.
What you will do
- Cultivate and maintain customer relationships to increase utilization of Provider Managed Services products.
- Provide support for escalations and product issues via phone, email, and onsite visits.
- Monitor quality metrics and implement resolutions to ensure customer satisfaction and KPI attainment.
- Lead implementation of managed services for new customers and coordinate project kickoffs with cross-functional teams.
- Mentor team members and refine internal processes and resource materials for improvement.
- Collaborate with Sales and Customer Success Managers to identify new sales opportunities and ensure account health.
Requirements
- Bachelor’s Degree or a minimum of 2 years of relatable healthcare or account management experience.
- Must be based in the USA.
- Ability to work 8am-5pm Eastern Time Zone (Monday-Friday).
- Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint).
- Experience in project management, customer success, training, or customer service.
- Ability to travel approximately 20%.
Culture & Benefits
- Comprehensive health, vision, dental, accident, and life insurance.
- Financial benefits including 401k matching.
- Paid time off and education reimbursement.
- Professional environment focused on reducing the cost of doing business in healthcare.
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