People Knowledge & Projects Coordinator (iGaming)

TL;DR

People Knowledge & Projects Coordinator (HR Operations): Supporting the development of self-service knowledge and delivery of HR projects with an accent on knowledge management, process documentation, and internal communications. Focus on creating user-friendly guidance, maintaining the company intranet, and optimizing how people-related information is shared across the business.

Location: Hybrid (London, UK)

Company

Bally’s Intralot is a leading global provider of lottery solutions and a top iGaming operator specializing in digital online gaming, lottery, and sports betting.

What you will do

• Produce project deliverables including guides, documents, templates, and content to support People team initiatives.
• Develop and maintain knowledge base articles, how-to guides, and FAQs for employees and managers.
• Turn complex policies and processes into clear, plain-English user guidance with consistent structure.
• Manage and organize the People area of the company intranet to ensure it is current and easy to navigate.
• Draft internal communications and templates for various People initiatives and engagement campaigns.
• Collaborate with People team specialists to gather source material and refine operational workflows.

Requirements

• Excellent written English with the ability to simplify complex information for non-specialist audiences.
• Strong organizational skills and attention to detail when juggling multiple tasks.
• Logical, process-minded approach to understanding and documenting end-to-end workflows.
• Proficiency in Microsoft Office / Google Workspace and ability to quickly learn new HR and comms tools.
• Must be based in London to support the hybrid work model.

Nice to have

• Experience in professional writing, project coordination, or process mapping.
• Familiarity with SharePoint, Confluence, or similar knowledge base platforms.
• Basic design sense for producing clean, professional-looking materials.
• Awareness of accessibility and inclusive-language practices.

Culture & Benefits

• 25 days annual leave plus bank holiday allowance.
• Health insurance and company share scheme.
• Home office and wellness/gym allowances.
• Flexi-block policy allowing work from abroad for up to four weeks per year.
• Volunteering days and annual company parties.