Bereavement Services Advisor

TL;DR

Bereavement Services Advisor (Public Sector): Providing sensitive front-line support and administrative processing for bereavement services with an accent on accurate record keeping and statutory compliance. Focus on managing complex inquiries from the public, maintaining database integrity, and ensuring high-quality service delivery in a fast-paced environment.

Location: Must be based in or able to work onsite in Upminster, United Kingdom

Salary: £31,611 - £33,987 Pro rata per annum

Company

The hirify.global is a local government authority committed to serving its diverse community and promoting the welfare of its residents.

What you will do

• Conduct in-depth, sensitive interviews with members of the public regarding bereavement services.
• Process statutory records accurately using the Epilog Sequel database system.
• Maintain high standards of internal record keeping and handle cash transactions.
• Provide administrative cover for team members and participate in service improvement working parties.
• Adapt to changing funeral demands, including working overtime when necessary to ensure service coverage.
• Ensure compliance with Health and Safety regulations for both staff and the public.

Requirements

• Must be able to work onsite in Upminster, UK.
• Proven track record in front-line customer service delivery within a sensitive environment.
• Strong interpersonal, communication, and writing skills.
• Proficiency in Microsoft Office and database management systems.
• Ability to work efficiently under pressure and meet strict deadlines.
• Commitment to safeguarding and promoting the welfare of vulnerable adults.

Nice to have

• Experience in cemeteries and crematorium administration.
• Knowledge of the legislative framework surrounding cemeteries and crematoriums.
• ICS Customer Service Award or equivalent qualification.
• ICCM Transfer of Ownership qualification.

Culture & Benefits

• Opportunity to work in a supportive team environment within the public sector.
• Commitment to anonymised recruitment and equal opportunity employment.
• Access to professional development and training opportunities.
• Contribution to vital community services with a focus on public welfare.