Credit Hire Handler

TL;DR

Credit Hire Handler (Motor Claims): Proactively manage a portfolio of motor credit hire claims from allocation through to settlement to mitigate indemnity spend and property damages exposure, with an accent on liability assessment, fraud/indemnity validation, and commercial decision-making to reduce hire duration. Focus on accurate quantum/reserves, proactive diary management, and timely negotiation with claimants or representatives to progress live hire cases.

Location: Liverpool City Centre with hybrid working

Salary: £30,295–£35,271 plus potential annual bonus of up to £2,000 paid quarterly

Company

hirify.global is an insurance provider with specialist expertise and a large UK workforce.

What you will do

• Validate motor claims across the mitigation team for indemnity and fraud.
• Assess liability using available evidence and tools, ensuring correct actions to mitigate exposure.
• Contact claimants or representatives to establish exposure to ongoing hire and keep claim files updated.
• Identify cases where intervening on vehicle losses can reduce overall hire duration, using specialist in-house motor engineers.
• Minimize indemnity spend through commercial decision-making and proactive diary management for live hire cases.
• Calculate claim quantum and apply accurate reserves in line with company guidelines.

Requirements

• Location: must be based in Liverpool City Centre (hybrid working)
• Strong communication and negotiation skills with confidence in dealing with claimants/representatives.
• Good understanding of insurer RTA obligations, credit hire, and relevant credit hire case law, legal precedent, and procedure.
• Ability to use own initiative to explore options and achieve the best business outcome.
• Motivated self-starter who can work effectively as part of a team.
• DBS and financial checks required; offer is conditional until checks are completed satisfactorily.

Culture & Benefits

• 35 days’ holiday (including bank holidays) with additional buy/sell options.
• 24/7 mental health support and free counselling.
• Hybrid working options to support work-life balance.
• Flexible benefits, including early access to salary via an internal platform.
• Learning and development opportunities through career fairs and leadership programs.
• Recognition awards and social events.

Hiring process

• Recruitment is subject to DBS and financial checks before an offer becomes unconditional.
• Visa eligibility: only applicants with at least one year remaining on a Graduate or Post-Study Work visa are considered; visa sponsorship is not available.