Service Specialist, Digital Banking (Fintech)

Location: Remote. Availability required Monday through Friday from 7:00 a.m. to 10:00 p.m. EST and Saturdays from 8:00 a.m. to 6:00 p.m. EST; Saturday availability is mandatory. Work is primarily conducted in an office setting, while remote work may be permitted at management discretion.

Salary: $52,000–$55,000 per year, depending on qualifications and experience.

Company

hirify.global is a nationwide full-service bank and commercial lender providing personal banking services and financing solutions for middle-market businesses and investors.

What you will do

• Handle inbound and outbound customer calls, secure messages, and emails in a fast-paced contact center.
• Identify customer needs, provide solutions, offer relevant banking products, and educate customers about digital banking tools.
• Assist with applications, customer communications, and Reg E claim intake and processing in accordance with federal guidelines.
• Support fraud analysts by gathering information, documenting findings, and communicating across service and fraud teams.
• Provide empathetic, professional service while resolving issues, retaining customer relationships, and maintaining compliance with policies and procedures.
• Support continuous improvement and assist with training new and existing employees.

Requirements

• High school diploma or GED.
• At least 2 years of customer service experience; contact center or customer service representative experience is preferred.
• Knowledge of financial institutions, general math, ten-key operation, data entry, and basic computer skills.
• Proficiency with Microsoft Office tools, including Outlook, Word, PowerPoint, and Excel.
• Strong verbal, written, analytical, problem-solving, organizational, and time-management skills.
• Ability to work independently and collaboratively under pressure, manage multiple systems, adapt to frequent changes, and diffuse difficult situations.

Culture & Benefits

• Collaborative, inclusive, flexible, and fast-paced work environment.
• Emphasis on customer service, innovation, responsible practices, regulatory compliance, and continuous improvement.
• Equal employment opportunities and reasonable accommodations are provided in accordance with applicable requirements.
• Employment is at-will.