Contact Center Representative (Banking)

Location: Remote in Greenville, South Carolina, United States, with required onsite training, meetings, events, and other applicable business activities.

Salary: $22–$27.75 per hour.

Company

TD is a large financial institution serving households and businesses across Canada, the United States, and other markets.

What you will do

• Provide positive and professional inbound customer service for banking products and services.
• Support customers through phone, live chat, email, and SMS while resolving issues efficiently.
• Handle account transfers, debit card disputes, and other financial transactions accurately.
• Resolve customer concerns at the first point of contact and escalate non-standard or high-risk matters when necessary.
• Explain banking concepts, identify service needs, and facilitate referrals or cross-sell opportunities.
• Participate in cross-training, performance development, and process improvement activities.

Requirements

• High school diploma or GED.
• At least one year of retail, customer service, banking, or contact center experience preferred.
• Ability to navigate multiple computer systems, applications, screens, devices, and CRM tools with speed and accuracy.
• Strong listening, communication, relationship management, problem-solving, and digital literacy skills.
• Ability to work a flexible schedule that may include weekends and holidays.
• Ability to be onsite in Greenville for training, important meetings, events, and other activities required by the business.

Culture & Benefits

• 40-hour full-time schedule supporting contact center service 24 hours a day, seven days a week.
• Health and well-being benefits, savings and retirement programs, paid vacation, flexible and holiday time off.
• Banking benefits, discounts, career development, mentoring, and access to online learning.
• Training and onboarding are provided for the role.
• Respectful and equitable workplace with regular development and performance conversations.

Hiring process

• Candidates of interest will be contacted to schedule an interview.
• Application outcomes are communicated by email or phone whenever possible.