Bilingual (Spanish/English) Customer Service Representative (Fintech)

Location: Work from home, but must live within 60 minutes or 60 miles of zip code 85004 and be able to commute for in-person training and occasional team activities. U.S. work authorization is required; visa sponsorship is not available.

Salary: $22.50 per hour plus a 10% language differential, for total compensation of $24.75 per hour.

Company

hirify.global provides consumer financing, credit, and banking products supporting customers across health, home, automotive, and retail markets.

What you will do

• Handle inbound calls from cardholders and deliver clear, responsive customer service.
• Manage customer information across multiple windows and software platforms.
• Resolve customer inquiries and provide appropriate solutions.
• Authorize sales and explain relevant information to customers.
• Build relationships with customers, clients, and colleagues.

Requirements

• Be at least 18 years old.
• Have at least 6 months of customer service experience within the last 7 years or equivalent military experience.
• Be fully fluent in English and Spanish.
• Live within 60 minutes or 60 miles of zip code 85004 and be able to attend onsite training and occasional in-person activities.
• Have intermediate computer skills, including Microsoft Office use, information search, multitasking across software, and typing while speaking with customers.
• Work evening hours and at least one weekend day; pass drug testing, background investigation, fingerprinting, and applicable Federal Deposit Insurance Act Section 19 requirements.

Nice to have

• At least 6 months of experience in banking or financial services.
• At least 6 months of experience in a virtual or call center environment.
• Strong customer engagement, objection handling, decision-making, organization, and problem-solving skills.
• Comfort with coaching, changing processes, and learning new technology.

Culture & Benefits

• Full-time work-from-home arrangement with occasional in-person requirements.
• Quiet, distraction-free workspace and reliable high-speed internet required.
• Medical coverage for employees and families available from day one.
• 401(k) with company match and tuition reimbursement.
• Learning opportunities and career advancement paths.