Customer Success Manager (Healthcare AI)

Location: London (Shoreditch), hybrid; office-first culture with three days per week in the Shoreditch office

Salary: £50,000–£70,000 per year, plus equity

Company

hirify.global builds a digital healthcare platform used by NHS GP practices and NHS Trusts to improve communication, patient access, care coordination, and clinical productivity.

What you will do

• Own a portfolio of 5–11 enterprise NHS ICB or Trust accounts from implementation through renewal.
• Build customer relationships, drive product adoption, lead renewals, and retain accounts during periods of NHS change.
• Help secondary-care NHS Trusts achieve outcomes with hirify.global Scribe and establish processes in a growing market.
• Coordinate with marketing, implementation, transformation, commercial operations, and finance teams.
• Bring customer feedback into the business and help shape scalable account-management playbooks.
• Navigate complex NHS stakeholder environments and anticipate customer needs and risks.

Requirements

• Experience in customer success, account management, or another relationship-focused role.
• Ability to act as a trusted advisor, challenge customers constructively, and focus on retention and outcomes.
• Comfort building structure and processes from scratch in an evolving environment.
• Genuine interest in the NHS and patience with complex healthcare organisations.
• Ability to work with clinical leads, Heads of Digital Transformation, commercial directors, and other senior stakeholders.
• Availability to work from the London Shoreditch office three days per week.

Nice to have

• Previous experience working in or around the NHS.
• Experience supporting enterprise customers in primary or secondary healthcare.

Culture & Benefits

• Office-first, dog-friendly working environment with core hours from 10am to 4pm.
• Up to four weeks per year working from anywhere.
• 28 days of holiday plus bank holidays.
• Share options and up to £15,000 to allocate across healthcare cover, pension, or life insurance.
• Enhanced parental leave, fertility support, and parental loss support.
• Free healthy breakfasts, snacks, and lunches prepared by an in-house chef.