Senior Technical Account Manager (AI)

Location: Remote; hiring approved in Ireland, with Ireland and the United Kingdom listed as locations

Company

ClickUp builds an AI-native work management platform that unifies tasks, documents, chat, calendars, and enterprise search.

What you will do

• Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization.
• Diagnose current workflows and design scalable future-state solutions using ClickUp.
• Guide governance, architecture, process design, rollout planning, and adoption across multiple teams.
• Define success measures, adoption milestones, recovery plans, and acceleration opportunities with customer stakeholders.
• Design workflows, automations, reporting, and AI-enabled improvements that support measurable customer outcomes.
• Act as a trusted advisor and coordinate with Customer Success, Sales, Product, Support, and other internal partners.

Requirements

• Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, or Implementation Consulting.
• Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs.
• Strong workflow and process design skills, with the ability to translate ambiguous business needs into scalable solutions.
• Excellent communication skills with both hands-on operators and executive stakeholders.
• Strong judgment, ownership, prioritization, and ability to maintain momentum through change.
• Experience with work management, workflow automation, collaboration, CRM, ITSM, or adjacent SaaS platforms.

Nice to have

• Experience with strategic or enterprise customer relationships involving adoption, governance, and value realization.
• Exposure to change management, customer enablement, or consulting-style discovery and solutioning.
• Experience influencing cross-functional teams without direct authority.

Culture & Benefits

• Remote role within the stated hiring locations.
• AI fluency is evaluated during the hiring process, and daily AI usage is expected.
• Work with strategic customers on complex business transformation and platform adoption.
• Visa sponsorship is not available for non-engineering and non-product roles.

Hiring process

• Remote, hybrid, travel, and time-zone expectations are confirmed during the hiring process.
• AI fluency is assessed as part of the application and hiring process.