Senior Customer Success Manager

Location: Fully remote; open to candidates based in Germany, the UK, Portugal, the Netherlands, and Spain

Company

hirify.global is a global market research company combining an AI-powered insights platform with expert consultancy to help businesses understand consumers and make informed decisions.

What you will do

• Manage a portfolio of strategic customers and build strong executive-level relationships through ongoing support and regular business reviews.
• Advise clients on complex business challenges using market and consumer research, and help them apply insights to drive organizational change.
• Prepare and deliver high-impact client workshops and training sessions virtually and on-site.
• Monitor customer activity and health scores, improve product usage, and mitigate churn risks.
• Identify expansion opportunities and collaborate with Sales to demonstrate the value of customer insights across client organizations.
• Represent the customer internally while collaborating with Product, Research, Marketing, and Sales; coach junior Customer Success Managers.

Requirements

• Degree in psychology, business administration, market research, or a related field, or equivalent professional experience.
• 3–5 years of successful B2B customer support and consulting experience, ideally in SaaS, market research, management consulting, or advertising and communications.
• Experience working with large or strategic accounts in dynamic, fast-paced environments.
• Commercial mindset, pragmatic and proactive approach, strong communication skills, and the ability to present complex data clearly to executives.
• Background in market research or experience with data- and insights-driven solutions is preferred.
• Native German skills and fluent English are required.

Nice to have

• Experience in a fast-paced scale-up.
• Market research expertise or deep experience with data- and insights-driven products.

Culture & Benefits

• No hard cap on vacation days under the flexibility policy.
• EU-based employees can work outside their country of residence for up to 180 days per year.
• Company-provided hardware, including a MacBook.
• Mobility benefits in Hamburg and Berlin, including a Deutschland ticket or NAVIT mobility budget.
• Subsidized Urban Sports Club or ClassPass membership and access to coworking spaces in selected cities.

Hiring process

• The recruitment process is transparently documented for applicants.
• Applications must be submitted in English.