Senior Customer Engineer

TL;DR

Senior Customer Engineer: Building and shipping customer-facing software integrations and deployments with an accent on end-to-end onboarding, multi-tenant delivery, and translating customer needs into production-ready code. Focus on solving complex API integration and data migration challenges while working directly with housing repairs and compliance teams to deliver measurable outcomes.

Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)

Salary: £50,000 - £60,000 / year

Company

hirify.global helps public sector organisations transform and deliver digital products and cloud services.

What you will do

• Run customer onboarding from kick-off to live, working deployments.
• Work with customers to understand needs, configure the product, identify usage patterns, and translate them into production-ready code.
• Deliver technical service work including integrations, data migrations, and custom configurations for landlords.
• Maintain strong customer relationships by resolving technical issues early and building trust in the platform.
• Collaborate with product leaders in a lean, fast-moving team to map solutions for users.

Requirements

• Experience shipping product in a team, with a strong focus on clean work and ownership.
• Ability to deliver maintainable software in a multi-tenant environment with differing tech stacks.
• Strong belief in Agile practices, CI/CD, and TDD.
• Comfort working directly with customers, switching between strategic discussions and practical, empathetic conversations.
• Ability to operate without waiting for tickets while keeping the team looped in early.
• Purpose-driven motivation to improve outcomes for social housing tenants across the UK.

Culture & Benefits

• High ownership in a small, dedicated product team.
• Flexible working hours.
• Part-time remote working for all staff.
• 30 days paid annual leave.
• Flexible parental leave options.
• Flexible benefits platform (Smart Tech scheme, Cycle to work, and individual benefits allowance) plus paid counselling and access to financial/legal advice.