Senior Customer Engineer (AI)

Location: Any UK office hub: Bristol, London, Manchester, or Swansea; part-time remote working is available.

Salary: £50,000–£60,000 per year

Company

hirify.global uses technology to improve public services and helps public sector organisations transform, deliver, and manage digital products and cloud services.

What you will do

• Run customer onboarding from project kick-off through to live deployment.
• Work directly with tenants, operational teams, and other customer stakeholders to understand needs and configure the product.
• Write production-ready code based on recurring customer requirements and user feedback.
• Build API integrations, execute data migrations, and develop custom configurations for social housing providers.
• Debug technical issues, run discovery sessions, and explain new features to customer stakeholders.
• Collaborate with product leaders and a small product team to design effective solutions.

Requirements

• Demonstrable experience shipping software products in a team.
• Ability to work across multi-tenanted environments and differing technology stacks.
• Strong understanding of Agile practices, CI/CD, and TDD.
• Ability to use AI tools such as Cursor, Claude, and Copilot effectively in the development workflow.
• Strong communication skills for working with both strategic and operational customer stakeholders.
• Self-directed, collaborative approach with a willingness to take ownership.

Culture & Benefits

• Small, dedicated team with significant ownership over the product and how it evolves.
• Inclusive, diverse, and supportive working environment.
• 30 days of paid annual leave.
• Flexible working hours and part-time remote working.
• Flexible parental leave, paid counselling, and financial and legal advice.
• Flexible benefits platform including Smart Tech, Cycle to Work, healthcare cash plan, and pension plan options.