Client Success Manager

Location: Watford, United Kingdom. Hybrid working requires at least three days per week, or 40% of working time, at the Watford office; training requires five days per week in the office until fully competent.

Salary: £36,224–£38,130 per year. The role listing also specifies a salary of £36,225.

Company

hirify.global’s Tusker is a car leasing and salary sacrifice benefits provider focused on affordable, maintained and insured vehicles and lower-emission mobility.

What you will do

• Manage existing SMB accounts with fewer than 500 eligible employees and low uptake.
• Build strategic customer relationships and provide high-quality customer care.
• Coordinate with Implementation and Business Development on the transition of SMB accounts from prospect to customer.
• Work with Marketing and operational teams to strengthen communications and resolve customer requirements.
• Handle customer enquiries, documentation, webinars, telephone health checks, account reviews and issue resolution.
• Produce management information, reduction reports and P11d reports, while monitoring aged debt with Finance.

Requirements

• Experience building rapport and managing customer relationships strategically.
• Tenacity, strong task ownership and the ability to meet tight deadlines and demanding targets.
• Ability to coordinate cross-functional teams and develop practical customer resolutions.
• High IT literacy with robust knowledge of Excel, Word, PowerPoint and online systems.
• Ability to work in the Watford office at least three days per week, with five office days during training.

Nice to have

• Proactive account management experience with SMB customers in salary sacrifice schemes.
• Experience with customer management information, reduction reports, P11d reports and aged debt monitoring.

Culture & Benefits

• Inclusive workplace with support for reasonable workplace adjustments.
• Pension contribution of up to 15%.
• Annual performance-related bonus and share schemes including free shares.
• Adaptable lifestyle benefits, including discounted shopping.
• 24 days’ holiday plus bank holidays, wellbeing initiatives and parental leave policies.