Helpdesk Support Technician

TL;DR

Helpdesk Support Technician: Providing hands-on technical support and resolving day-to-day IT issues for end users with an accent on hardware/software troubleshooting and Active Directory administration. Focus on delivering excellent customer service and maintaining accurate documentation in a collaborative office environment.

Location: Must be based in Brea, CA (Onsite)

Company

hirify.global is a Fortune 1000 IT solutions partner that connects people with technology, ranging from hardware to cloud and cybersecurity services.

What you will do

• Provide day-to-day Help Desk support for end users.
• Troubleshoot hardware, software, and peripheral issues.
• Provision, configure, and deploy laptops and desktop computers.
• Install, configure, and troubleshoot printers.
• Create, modify, and maintain user accounts in Active Directory.
• Document support activities and maintain accurate records.

Requirements

• 2-4 years of Help Desk or Desktop Support experience.
• Experience provisioning and configuring Windows laptops and desktops.
• Working knowledge of Active Directory, including user account administration.
• Experience supporting printers and common office hardware.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.

Nice to have

• Experience working in a corporate office environment.
• Familiarity with Microsoft Windows operating systems and Microsoft Office.
• Exposure to ticketing systems.