Key Account Management Lead (Education)

TL;DR

Key Account Management Lead (Education): Leading and developing a national team of account managers to strengthen strategic partnerships with Multi Academy Trusts in the UK with an accent on transitioning from transactional sales to deep customer insight and proactive risk management. Focus on designing high-quality account plans, improving CRM discipline, and ensuring customer needs influence organizational decision-making.

Location: Home based, with regular national travel to customer locations and hirify.global office locations within the UK

Salary: £74,000 - £85,000

Company

The largest provider of academic qualifications in the UK, marking over 10 million exam papers annually.

What you will do

• Lead, coach, and develop a national team of Key Account Managers and Associates to build a high-performing culture.
• Build trusted relationships with CEOs and executive leaders across strategically important Multi Academy Trusts (MATs).
• Collaborate with Product, Marketing, and Operations teams to ensure customer insights drive strategic priorities.
• Establish standards and governance for account planning, customer engagement, and operational delivery.
• Drive commercial performance, focusing on growth in entries, offer adoption, and retention of strategic relationships.
• Monitor competitor intelligence and market signals to inform sales strategy and product positioning.

Requirements

• Must be based in the UK to facilitate regular national travel to customer and office sites.
• Proven track record of people leadership, including coaching, performance management, and capability development.
• Detailed understanding of Multi Academy Trusts and experience building relationships with senior education leaders.
• Strong experience in strategic account management or complex stakeholder leadership.
• Proficiency in using CRM (specifically Dynamics CRM) and data dashboards for evidence-based decision making.
• Strong commercial acumen and ability to influence across organizational boundaries.

Culture & Benefits

• 35-hour working week for better work-life balance.
• 25 days of annual leave, increasing with length of service.
• Excellent pension scheme with combined contributions up to 18.5%.
• Private medical insurance.
• Up to five paid volunteering days per year.
• Ongoing opportunities for professional development and career progression.

Hiring process

• Initial application requiring a CV and a supporting statement on leadership and MAT experience.
• First-stage interviews conducted via Microsoft Teams.
• Final stage consisting of a face-to-face interview and a presentation exercise.