Commercial Inside Sales Client Advisor (IT Solutions)

TL;DR

Commercial Inside Sales Client Advisor (IT Solutions): Managing day-to-day account relationships and diversifying customer portfolios with an accent on cross-selling and upselling technology solutions. Focus on partnering with Field Account Executives to deliver exceptional customer experiences and navigating the technology landscape for clients.

Location: Hybrid in Vancouver, British Columbia, CA (office attendance 1-2 times per week)

Salary: Base $46,200; Combined base plus incentives at target $66,000

Company

An IT solutions provider serving U.S. commercial and SMB organizations as well as the Canadian market, delivering secure cloud, AI, software, and digital workplace solutions.

What you will do

• Handle day-to-day account management for assigned customers.
• Partner with Field Account Executives to deliver an exceptional customer experience.
• Assist customers in selecting the best contracts and purchasing options.
• Identify and drive cross-sell and upsell opportunities.
• Diversify and grow an active book of business.
• Collaborate with technology vendors and specialists to guide customers through the tech landscape.

Requirements

• 1 to 3 years of experience in sales, retail, or account management.
• Analytical and strategic mindset to hit sales goals.
• Requirement to follow a USA holiday schedule.
• Ability to manage competing priorities from multiple stakeholders.
• Proven track record as a metric-driven salesperson.
• Must be located in or able to work from the Vancouver office on a hybrid basis.

Culture & Benefits

• Certified as a Great Place to Work® in Canada and the United States for over 20 years.
• Collaborative environment focused on support, innovation, and collective success.
• Flexibility to plan workdays to suit your needs.
• Inclusive culture where team members can be their authentic selves.
• Competitive perks and benefits available starting on day one.

Hiring process

• Digital interviewing process for all applicants.
• Pre-employment criminal record check, education verification, and reference checks.
• Remote onboarding process.