Account Manager (MSP)

TL;DR

Account Manager (MSP): Managing and expanding a portfolio of Managed Service Provider accounts with an accent on identifying upsell opportunities and driving revenue growth. Focus on building strong customer relationships, executing commercial growth strategies, and ensuring long-term value realization through proactive engagement.

Location: Must be based in Vancouver, British Columbia

Compensation: $70,000–$82,000 CAD base + uncapped commission

Company

hirify.global is a leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers and internal IT organizations worldwide.

What you will do

• Take full ownership of a portfolio of MSP accounts to identify and close upsell and cross-sell opportunities.
• Reignite relationships with existing customers, particularly those with low engagement, to align solutions with their business needs.
• Develop and execute tailored account plans, including regular outreach and business reviews.
• Monitor product usage and adoption metrics to drive engagement and retention.
• Consistently meet or exceed revenue targets through expansion within the account base.
• Partner with Customer Success and Sales teams to ensure a seamless customer experience and maintain accurate forecasting in Salesforce.

Requirements

• 2-4+ years of experience in an account management or relationship-focused sales role.
• Proven ability to meet or exceed sales targets.
• Strong commercial mindset with a passion for account growth.
• Excellent communication, organizational, and interpersonal skills.
• Experience using CRM tools, with a preference for Salesforce.
• Strong analytical and forecasting abilities.

Nice to have

• Experience in B2B sales managing or working with Managed Service Provider (MSP) clients.
• Highly motivated, coachable, and resilient in a fast-paced environment.

Culture & Benefits

• High-growth, high-performance organization culture.
• Focus on innovation, accountability, and results.
• Opportunity to work with a global leader in IT management software.
• Competitive base salary with uncapped commission structure.