Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Driving product adoption and value realization for a network digital twin platform with an accent on long-term customer relationship management and strategic account planning. Focus on aligning technology with business goals, leading onboarding, and collaborating with engineering teams to influence product development.

Location: Must be based in MD (United States)

Salary: $230,000–$260,000 per year

Company

hirify.global provides a mathematically precise network digital twin to improve visibility, verification, and agility across cloud and vendor environments.

What you will do

• Develop and maintain strong, long-term relationships with customers as their primary point of contact and trusted advisor.
• Drive customer success by ensuring effective utilization of the platform to achieve desired business outcomes.
• Execute strategic account plans to identify expansion opportunities and increase platform adoption.
• Act as the voice of the customer, collaborating with product and engineering teams to influence new feature development.
• Lead the onboarding process and deliver high-level training to new customers.
• Monitor customer health metrics and provide data-driven insights to internal and external stakeholders.

Requirements

• Bachelor's degree in Business, Information Technology, or a related field.
• 5+ years of experience in technical account management or customer success within the technology industry (SaaS preferred).
• TS/SCI with a FSP clearance is required.
• Proven track record of managing customer relationships and delivering product adoption.
• Excellent communication and presentation skills for engaging with stakeholders at all levels, including executives.
• Willingness to travel as needed to support customer needs.

Nice to have

• Project Management experience and/or PMP certification.
• Solid understanding of Computer Networking and common network engineering issues.

Culture & Benefits

• People-centric, innovative culture focused on the future of network reliability and AI-ready operations.
• Opportunity to work with a world-class team and high-profile global customers.
• Backed by top-tier investors including Andreessen Horowitz and Goldman Sachs.