Customer Account Manager (HRTech)

TL;DR

Customer Account Manager (HRTech): Managing relationships with strategic enterprise customers to drive adoption, retention, and expansion of the hirify.global platform with an accent on strategic account planning and executive relationship building. Focus on orchestrating internal teams to resolve blockers and ensuring customers achieve tangible business outcomes.

Location: Remote in the US; must be based in a major metro area (preferably San Francisco Bay Area, Los Angeles, San Diego, Seattle, or New York City)

Salary: $200,000 – $250,000 (Annual Total Potential Earnings)

Company

hirify.global helps companies identify and invest in next-generation technical talent through a skills-based hiring and upskilling platform.

What you will do

• Manage a Book of Business (BoB), driving adoption and expansion across enterprise customers.
• Develop account strategies connecting customer objectives with hirify.global's mission for long-term value.
• Build trusted relationships with executive sponsors and technical leaders at Fortune 500 companies.
• Act as the account captain, leading internal and customer teams to accelerate time-to-value.
• Conduct proactive engagement cadences, including QBRs, success check-ins, and executive reviews.
• Structure commercial terms that balance value realization with business expansion.

Requirements

• 5+ years of SaaS enterprise account management experience, ideally in fast-scaling environments.
• Must be based in a major US metro area with access to a major airport.
• Proven ability to build credibility and act as a long-term advisor for Fortune 500 customers.
• Strong communication skills to simplify complex ideas and align cross-functional teams.
• Expertise in connecting product mastery to measurable business impact.

Nice to have

• Experience working with HR tech or developer ecosystems.
• Background in driving multi-product adoption in enterprise-scale organizations.
• Experience navigating cross-functional complexity to deliver unified customer outcomes.

Culture & Benefits

• Impact-driven environment with a focus on high standards, speed, and urgency.
• Flexible work arrangement for San Francisco Bay Area residents with optional office access.
• Incentive-based compensation structure tied to quota attainment.
• Inclusive culture committed to equal employment opportunity and affirmative action.