Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Driving customer expansion, cross-sell, and usage for data pipeline infrastructure with an accent on contract negotiation and revenue growth. Focus on managing a book of business, executing renewals, and strategizing growth use cases to ensure positive business outcomes.

Location: Hybrid in Denver, Colorado, United States (requires two days in the office each week)

Salary: $114,404.50 — $204,297.66 USD (OTE)

Company

hirify.global and dbt Labs provide a data infrastructure layer that helps organizations move, transform, and trust their data for analytics and AI.

What you will do

• Manage and grow a book of business through customer retention, expansion, and cross-selling.
• Own the end-to-end contracting process, including planning, negotiation, and execution of renewals and amendments.
• Strategize and execute tailored outreach to drive increased product usage and identify new use cases.
• Collaborate cross-functionally with Customer Success, Sales Engineering, and Product teams to improve customer experience.
• Maintain strong relationships with Partners and SI counterparts to align with customer data architecture plans.
• Provide accurate revenue forecasts using Salesforce and other forecasting tools.

Requirements

• Proven track record in SaaS sales, customer success, or account management.
• Experience managing contract renewals and negotiations.
• Proficiency with CRM platforms, specifically Salesforce.
• Strong financial acumen regarding SaaS metrics and revenue forecasting.
• Must be based in or able to work hybrid from the Denver office.

Culture & Benefits

• 100% employer-paid medical insurance.
• Generous PTO, paid sick time, and inclusive parental leave.
• RSU stock grants.
• Professional development and training opportunities.
• Monthly cell phone stipend and access to a mental health support platform.