Sr. Customer Success Manager (SaaS)

TL;DR

Sr. Customer Success Manager (SaaS): Driving growth and retention for the Enterprise Sector by aligning Okta's security and AI innovations with customer business objectives. Focus on developing C-level relationships, executing proactive success plans (SBRs), and orchestrating cross-functional efforts to ensure ROI and renewal.

Location: Must be based in Boston (MA), New Jersey, or New York (NY)

Salary: $151,000 — $207,900 USD (OTE)

Company

Okta provides trusted, neutral identity infrastructure that enables organizations to safely embrace the era of AI.

What you will do

• Develop and nurture C-Level relationships to ensure retention, happiness, and significant ROI.
• Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear KPIs.
• Mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations.
• Surface customer feedback to drive continuous product improvement.
• Guide customers in adopting new products and agentic AI capabilities.
• Identify renewal risks and collaborate with internal teams to proactively spot expansion opportunities.

Requirements

• 5+ years of experience in customer success, account management, or consulting for large, complex enterprises.
• Experience managing relationships for a SaaS-based technical enterprise product.
• Proven track record of executive stakeholder development and relationship management.
• Exceptional presentation and communication skills for C-level engagement.
• Willingness to travel up to 35%.
• Strong technical problem-solving skills; experience in enterprise security tools is preferred.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) and flexible spending account.
• Paid leave, including PTO and parental leave.
• Immersive, in-person onboarding experience to accelerate impact.
• Culture focused on social impact, talent development, and global connection.