Technical Account Manager (Automotive)

TL;DR

Technical Account Manager (Automotive): Serving as the primary technical advisor for North American automotive and enterprise clients with an accent on API integration, data delivery, and complex technical triage. Focus on managing the end-to-end onboarding lifecycle, resolving Tier-3 escalations, and influencing the product roadmap through deep technical analysis.

Location: Must be based in Atlanta or Detroit

Company

hirify.global is a leading global mobility platform operating in over 90 countries, dedicated to simplifying urban travel through smart payments, data-driven traffic reduction, and optimized parking solutions.

What you will do

• Act as the primary technical partner for automotive and enterprise customers, providing consultative problem-solving.
• Manage the end-to-end customer onboarding lifecycle, including proof-of-concept evaluations and commercial implementations.
• Serve as a Tier-3 technical escalation point, investigating logs and coordinating with engineering to resolve complex issues.
• Partner with Business Development to deliver technical presentations and act as a subject matter expert on API and data solutions.
• Analyze and document customer technical requirements to guide the internal product roadmap.
• Monitor data delivery and leverage automation to improve operational efficiency.

Requirements

• 3+ years of experience in technical account management, sales engineering, or technical client-facing consulting.
• Strong proficiency with web data delivery mechanisms, APIs, and tools like Postman.
• Experience writing SQL queries and using Python or Excel to process and interpret data.
• Familiarity with connected vehicle services, mapping, navigation, or payment flows.
• Must be based in Atlanta or Detroit with the ability to travel occasionally.
• Exceptional communication skills for translating technical logic to business stakeholders.

Nice to have

• Prior exposure to the Google Automotive Services (GAS) platform.
• Experience with Google Apps Script or AI-assisted automation tools.

Culture & Benefits

• Opportunity to influence the product roadmap of a global mobility leader.
• Collaborative environment working with a global team across multiple time zones.
• Focus on professional growth and solving complex urban mobility challenges.