Senior Account Manager (Web3)

TL;DR

Senior Account Manager (Web3/Fintech): Managing high-priority institutional client relationships for the Coinbase Prime platform with an accent on driving adoption of custody, trading, and staking services. Focus on scaling trading volume, coordinating cross-functional solutions, and translating client feedback into product roadmaps.

Location: Remote (LATAM) or Singapore. The role is remote-first but requires attendance at quarterly in-person working sessions called "surges".

Salary: Annual base salary $247,000 SGD

Company

Coinbase is a remote-first company on a mission to increase economic freedom through its institutional and retail cryptocurrency platforms.

What you will do

• Own end-to-end relationships for high-priority institutional clients, including asset managers, banks, and corporates.
• Drive adoption and trading volume growth across custody, trading, staking, and stablecoin services.
• Partner with Sales, Trading, Legal, Compliance, and Operations to resolve complex client needs.
• Lead product demonstrations and technical walkthroughs as a subject matter expert on institutional capabilities.
• Manage client pipelines in CRM, prioritizing requests by impact and driving resolutions.
• Translate client usage patterns and feedback into actionable insights for the Product and Engineering teams.

Requirements

• 8+ years experience managing institutional client relationships in financial services, crypto exchanges, or fintech.
• Proven track record of driving measurable growth in client adoption, trading volume, or revenue.
• Direct experience managing full client lifecycles for institutional products like prime brokerage or custody.
• Professional fluency in Mandarin (spoken and written) in addition to English.
• Ability to coordinate across cross-functional teams without direct authority.
• Experience using generative AI to improve workflow efficiency and output quality.

Culture & Benefits

• Remote-first work environment with a focus on high performance and intensity.
• Quarterly in-person "surges" for intense team collaboration.
• Competitive base salary with eligibility for equity and bonuses.
• Comprehensive benefits package including medical, dental, and vision insurance.