Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and nurturing relationships with travel business clients to maximize platform value with an accent on proactive support and strategic growth. Focus on identifying upsell opportunities, resolving complex customer issues, and collaborating with product teams to enhance the user experience.

Location: Remote (Must have the full legal right to work in Mexico, Colombia, Costa Rica, or Ecuador)

Salary: $32,000 + Commission

Company

hirify.global is a SaaS platform empowering travel businesses to grow and create exceptional experiences for their travelers.

What you will do

• Manage and nurture relationships with new and existing clients to drive long-term satisfaction.
• Proactively identify opportunities to upsell or expand product usage.
• Serve as the primary point of contact for client questions and concerns.
• Collaborate cross-functionally with Sales, Support, and Product teams to improve service delivery.
• Gather and share customer feedback to shape the future of the platform.
• Solve customer issues with a proactive, calm, and friendly approach.

Requirements

• Fluent English and Spanish, both written and verbal.
• 2+ years of experience in B2B account management or customer success.
• Full legal right to work in a LATAM country (citizenship or residency).
• Ability to travel up to 10% for client visits.
• Strong interpersonal and customer service instincts.
• Ability to thrive in a remote-first, fast-paced SaaS environment.

Nice to have

• Minor SaaS sales experience or experience with up-selling products.
• Up-to-date understanding of the travel industry’s consumer behavior.
• Knowledge of HubSpot CRM or other CRM platforms.

Culture & Benefits

• Unlimited paid time off through the "Time to Recharge" policy.
• Amsterdam Program: Annual 2-4 week visit to the company HQ in Amsterdam.
• Extensive paid family leave and three paid volunteer days per year.
• Remote-first culture with cutting-edge equipment and tools provided.
• Work From Anywhere benefit for up to 4 weeks per calendar year.
• Structured 2-week cross-functional onboarding program.