Account Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Location: Remote from Mexico, Colombia, Costa Rica, or Ecuador; candidates must have the full legal right to work in one of these LATAM countries. The role includes up to 10% travel for client visits. The Amsterdam Program requires visiting the Amsterdam HQ for 2–4 weeks annually. Eligible employees may work temporarily from another approved location for up to 4 weeks per calendar year.
Salary: $32K, plus commission; monthly payments in USD.
Company
is a SaaS travel platform that helps travel businesses manage their operations and create better experiences for travelers.
What you will do
- Manage and nurture relationships with new and existing travel-business clients.
- Serve as the key contact for client questions and concerns, resolving issues proactively.
- Identify opportunities to upsell and expand product usage.
- Collaborate with Sales, Customer Support, and Product teams.
- Gather and communicate customer feedback to improve product and service delivery.
- Drive long-term client satisfaction and engagement.
Requirements
- Fluent written and verbal English and Spanish.
- At least 2 years of B2B account management or customer success experience.
- Excellent written and verbal communication skills with strong interpersonal and customer-service instincts.
- Ability to manage multiple clients independently, prioritize effectively, and remain calm under pressure.
- Comfort working in a remote-first, fast-paced SaaS environment.
- Full legal right to work in Mexico, Colombia, Costa Rica, or Ecuador; visa sponsorship and relocation assistance are not available.
Nice to have
- Minor SaaS sales or upselling experience.
- Current understanding of travel-industry consumer behavior.
- Knowledge of HubSpot CRM or other CRM platforms.
Culture & Benefits
- Full-time fixed-term international contractor agreement with monthly USD payments.
- Unlimited paid time off through the Time to Recharge policy.
- Amsterdam HQ program with accommodation in apartments.
- Extensive paid family leave and three paid volunteer days per year.
- Two-week cross-functional onboarding program and equipment provided for the role.
- International team focused on travel, innovation, and remote collaboration.
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