Customer Success Manager (B2B SaaS)

Location: Remote across US time zones

Company

hirify.global provides account intelligence and web data for go-to-market teams, helping customers identify companies, people, and business signals.

What you will do

• Manage a portfolio of B2B accounts as the primary point of contact and trusted advisor throughout the customer lifecycle.
• Build executive- and champion-level relationships and lead regular business reviews connecting product usage with customer outcomes.
• Monitor usage, support tickets, and stakeholder changes to assess account health and proactively mitigate churn risk.
• Identify expansion opportunities, including new use cases, additional seats, and adjacent products, in partnership with Account Executives.
• Collect and prioritize customer feedback for Product and Engineering teams and represent the customer voice in roadmap, QBR, and sprint discussions.

Requirements

• Experience in customer success, account management, or a related post-sales role in B2B SaaS or technology.
• Strong analytical skills, including the ability to analyze usage data, build account health models, and present findings clearly.
• Clear, confident written and verbal communication with the ability to engage at the C-suite level.
• Strong attention to detail, reliable follow-up, and disciplined CRM management.
• Ability to work effectively across Sales, Product, Support, and Engineering in an evolving environment.
• Availability to work across US time zones.

Nice to have

• Experience in an early-stage or high-growth environment.

Culture & Benefits

• Remote work across US time zones.
• Medical, dental, and vision coverage in the US.
• 401(k) in the US.
• Target of four weeks of paid time off.
• Action-oriented environment with evolving products, processes, and priorities.