Customer Success Manager (SaaS)

Location: United States; remote

Company

Azeus Systems develops Convene, a meeting and collaboration solution for Boards and Senior Leadership Teams used by clients in over 100 countries.

What you will do

• Manage assigned client accounts and ensure timely, effective account follow-through.
• Engage proactively with clients to understand their needs and guide them on best practices for using Convene.
• Build and maintain strong relationships with existing clients in the assigned region.
• Identify needs-based opportunities to grow accounts through upselling and client referrals.
• Attend weekly and monthly meetings and report on account status, customer engagement, and opportunities.
• Maintain accurate records of client interactions, activities, and opportunities in the CRM system.

Requirements

• 1–3 years of experience in Customer Success, Account Management, Sales, Client Relationship Management, or a related role.
• Strong client relationship management and communication skills.
• Ability to understand customer needs and provide appropriate solutions.
• Proactive, customer-focused approach with the ability to manage multiple accounts and priorities.

Nice to have

• Experience in a SaaS environment.
• Experience in the IT or technology industry.
• Experience using CRM systems.

Culture & Benefits

• Remote full-time role based in the United States.
• Opportunity to support a growing product with a global client base.
• Regular weekly and monthly collaboration meetings.