Technical Customer Success Manager (SaaS)

TL;DR

Technical Customer Success Manager (SaaS): Managing the onboarding, retention, and revenue growth of the largest customer base with an accent on proactive technical guidance for complex video workflows. Focus on solving deep technical problems, hosting technical discovery sessions, and coordinating with Product and Engineering teams for resolution.

Location: Hybrid (London, UK)

Salary: £80K – £95K (OTE) + Equity

Company

hirify.global is a developer-focused video platform providing tools for video encoding, streaming, and monitoring.

What you will do

• Serve as a strategic partner for major customers to drive successful onboarding, long-term retention, and revenue growth.
• Provide proactive technical guidance for complex video workflows and help developers solve deep technical challenges.
• Conduct technical discovery sessions to understand client use cases and recommend architecture best practices.
• Manage support escalations and coordinate with Product and Engineering teams to resolve technical blockers.
• Act as the voice of the customer in internal discussions to influence the product roadmap and prioritization.
• Identify new application use cases and departments within existing accounts to expand hirify.global adoption.

Requirements

• 5+ years of experience as a Technical Customer Success Manager or equivalent in a SaaS company.
• BA/BS degree in Computer Science, Computer Engineering, or graduation from a coding bootcamp.
• Strong technical knowledge of software, web/mobile, and cloud technologies.
• Excellent written and verbal communication skills.
• Must be based in London, UK for hybrid office attendance.

Nice to have

• Hands-on coding experience.

Culture & Benefits

• Competitive annual leave (25 days plus 8 public holidays) and matched pension.
• Private medical, dental, and vision insurance, including fertility support.
• Weekly no-meeting days and quarterly focus weeks for deep work.
• Professional development program and team social events.
• Reimbursements for lunch, cafe, and ancillary equipment.