Device Support Technician II

TL;DR

Device Support Technician II (IT Support): Providing technical resolution, configuration, and installation of hardware and software for end-user devices with an accent on enterprise-level support and network maintenance. Focus on ensuring system security, asset control, and delivering high-quality technical support within a healthcare environment.

Location: Must be based in Oakland, Berkeley, or Castro Valley, California

Salary: $40.30–$60.45/hour

Company

A prominent healthcare organization dedicated to providing comprehensive medical services and patient care.

What you will do

• Perform problem resolution, analysis, and installation of technological equipment and mobile hardware.
• Configure and maintain peripherals, local area networks (LANs), and end-user systems.
• Assist in developing secure, robust, and cost-effective device standards.
• Maintain asset control and ensure adherence to departmental data security policies.
• Provide technical training and knowledge transfer to colleagues and department personnel.
• Analyze complex situations and procedures to identify relevant concerns and update the knowledge base.

Requirements

• Must be based in or able to work onsite in Oakland, Berkeley, or Castro Valley, California.
• Associate's degree in Computer Science, IT, or equivalent experience.
• 2 years of technical support experience in an enterprise environment.
• Advanced knowledge of Microsoft and Macintosh operating systems and Active Directory.
• Strong understanding of network topology and quality control methods.
• Ability to provide high-level customer service in a healthcare setting.

Culture & Benefits

• Comprehensive benefits package included.
• Full-time, regular position with standard Monday-Friday schedule.
• Opportunity to work in a large-scale, mission-driven healthcare environment.
• Focus on professional development and knowledge sharing.