IT Support Associate (Medtech)

TL;DR

IT Support Associate (Medtech): Providing first-line technical support and resolving routine hardware and software issues for end-users with an accent on M365, Windows environments, and ITSM documentation. Focus on ensuring high-quality end-user experience, managing device provisioning, and streamlining onboarding/offboarding processes.

Location: Onsite in Gainesville, FL

Company

hirify.global specializes in the innovation of orthopedic implants and instruments to improve surgical outcomes and patient mobility.

What you will do

• Serve as the first point of contact for IT support, resolving routine technical issues within established SLAs.
• Troubleshoot hardware, software, and access-related issues, escalating complex cases to higher support levels.
• Install, configure, and maintain end-user devices, peripherals, and conference room A/V technology.
• Support standard business applications, primarily M365 and various collaboration tools.
• Manage account setup and equipment provisioning for employee onboarding and offboarding.
• Document all resolutions in the ITSM platform and contribute to the internal knowledge base.

Requirements

• Associate’s Degree or equivalent work experience (Bachelor’s preferred).
• 0–2 years of experience in IT support or a service desk environment.
• Must be based in or able to work onsite in Gainesville, FL.
• Proficiency with Windows operating systems and M365.
• Basic knowledge of Active Directory.
• Strong customer service, communication, and organizational skills.

Culture & Benefits

• Work in an innovation-driven environment focused on revolutionary orthopedic technology.
• Opportunity to contribute to advancements that improve patient efficacy and mobility.
• Professional growth within a specialized medical technology company.

Hiring process

• Initial Interview.
• Hiring Manager and Team Interview(s).
• Final Selection and Offer.