Desktop Support Technician

TL;DR

Desktop Support Technician: Providing end-user technical support for hardware, software, and peripherals in a secure environment with an accent on troubleshooting Windows, macOS, and Linux systems. Focus on maintaining user accounts, managing hardware inventory, and resolving technical tickets within a highly regulated DoD setting.

Location: Must be based in Schofield, HI, USA

Salary: $75,000–$90,000 per year

Company

hirify.global provides IT support and services for highly complex, secure environments including the U.S. Department of Defense, law enforcement, and healthcare.

What you will do

• Install, configure, and troubleshoot desktop operating systems and software applications.
• Diagnose and resolve hardware and software issues for desktops, laptops, and printers.
• Manage user accounts, permissions, and passwords.
• Respond to technical assistance tickets in a timely manner.
• Maintain accurate records of hardware inventory and software licenses.
• Perform routine maintenance including system backups and software updates.

Requirements

• Current CompTIA Security+ or equivalent DoD baseline certification required.
• Minimum of 6 years of experience supporting Windows desktop/laptop/PCs.
• Security Clearance required (interim level acceptable).
• Must be able to lift 50 lbs.
• IT education preferred.

Nice to have

• Experience with ServiceNow.

Culture & Benefits

• Medical, Dental, and Vision insurance.
• 401K plan with matching.
• Paid Time Off (Sick/Vacation).
• Holiday Pay.