IT Support Engineer

TL;DR

IT Support Engineer: Providing comprehensive technical support and infrastructure maintenance for internal teams with an accent on hardware deployment, network troubleshooting, and systems administration. Focus on delivering high-quality customer service, managing IT assets, and resolving complex technical escalations in a fast-paced environment.

Location: Must be based in New York City, NY (Onsite 5 days a week)

Salary: $84,250–$99,650 USD

Company

A global fitness technology company providing innovative hardware, software, and content for workout experiences.

What you will do

• Deploy and support Mac, Windows, and ChromeOS hardware and peripherals.
• Troubleshoot LAN connectivity and manage network protocols.
• Perform systems administration and maintain IT documentation.
• Manage hardware procurement, asset tracking, and lifecycle liquidation.
• Mentor junior technicians and handle escalated technical issues.
• Support onboarding and off-boarding processes for employees.

Requirements

• 4+ years of hands-on IT support experience.
• Proficiency in supporting macOS 10.15+ and Windows 10+.
• Strong understanding of networking concepts including DNS, DHCP, SSL, and TCP/IP.
• Ability to lift or carry desktop equipment up to 25 lbs.
• Availability for on-call or off-hour responsibilities as required.
• Experience with SSO, MFA, and basic scripting or SQL.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401k plan with company contributions.
• Generous paid time off and 18 weeks of paid parental leave.
• Access to mental health services and fertility/adoption support.
• Free access to the hirify.global Digital App and product discounts.
• Commuter benefits and Citi Bike discounts.