Customer Success - Southern Europe (AI)

TL;DR

Customer Success - Southern Europe (AI): Managing technical depth and commercial outcomes for B2B customers in Southern Europe with an accent on product adoption, revenue retention, and growth. Focus on optimizing production deployments of AI agents, driving NRR/GRR, and identifying expansion opportunities through API and SDK integrations.

Location: Remote-first; must be based in Spain or Italy. Option to work from the Madrid office.

Company

AI research and product company transforming how we interact with technology through human-like AI voice models and intelligent agents.

What you will do

• Manage onboarding, enablement, and growth across the ElevenLabs platform, including speech models and AI Agents.
• Advise customers on production deployment, utilizing usage and performance data to reduce friction and increase adoption.
• Own commercial outcomes for a defined book of business, targeting GRR, NRR, and net expansion.
• Identify and close cross-sell opportunities and manage renewals end-to-end.
• Collaborate cross-functionally with Sales, Engineering, Product, and Marketing teams.

Requirements

• 5+ years of experience in Customer Success or Technical Account Management for complex B2B SaaS, Developer Tools, or AI/ML products.
• Professional fluency in Spanish and/or Italian (both preferred) and English.
• Must be based in Spain or Italy.
• Proven track record of managing a book of business and owning a revenue quota.
• Technical proficiency with API integrations and SDKs, and experience deploying AI agents.
• Deep knowledge of the Southern European market and its cultural nuances.

Culture & Benefits

• Annual discretionary stipend for professional development.
• Annual discretionary stipend for social travel to meet colleagues.
• Annual company offsite in various global locations.
• Monthly co-working stipend for those not located near main hubs.
• Innovative, high-velocity culture that prioritizes impact over job titles.