Senior Customer Success Manager

TL;DR

Senior Customer Success Manager (SaaS/AI): Managing strategic high-value accounts to ensure retention, adoption, and growth with an accent on consultative relationships and ROI demonstration. Focus on coordinating cross-functional teams (Product, Engineering) and scaling customer success plays across the enterprise.

Location: Must be based in Munich or Madrid (Hybrid) or be able to work on-site with customers across Europe

Company

AI-powered SaaS platform helping global companies ensure transparency, efficiency, and trust across their entire value chain through sustainable corporate governance.

What you will do

• Own a portfolio of strategic accounts end-to-end, driving retention, adoption, and expansion.
• Serve as a trusted advisor to executive decision-makers to align platform value with business objectives.
• Develop strategic success plans and conduct QBRs to demonstrate measurable ROI.
• Coordinate with Product, Support, and Engineering to resolve complex platform issues and de-risk renewals.
• Engage customers in scalable content formats, including onsite events, webinars, and roundtables.
• Translate customer signals into repeatable GTM plays and product improvements.

Requirements

• 4+ years of experience in B2B SaaS Customer Success, Technical Account Management, or management consulting.
• Proven track record of driving retention and expansion across enterprise and mid-market accounts.
• Technical fluency in cloud architecture and data concepts to collaborate with CIOs and engineering leads.
• Fluency in English.
• Professional proficiency in at least one of: German, French, Spanish, Dutch, or Italian.
• Ability to work in Munich, Madrid, or on-site with customers across Europe.

Culture & Benefits

• AI-native work environment with a dedicated budget for AI tooling and augmentation.
• Real ownership where account signals directly influence product, pricing, and GTM strategies.
• Direct access to senior leadership and a structured CS organization with an Academy team.
• Competitive base salary with a performance component tied to retention, expansion, and adoption KPIs.
• Clear career progression into CS Team Lead or strategic commercial roles.