Director, Account Management (Fintech)

TL;DR

Director, Account Management (Fintech): Leading the account management team to scale customer operations and maximize lifecycle value for SME and growth segments with an accent on cross-border payment solutions and industry-specific strategies. Focus on driving revenue growth, optimizing customer retention, and collaborating with product teams to build specialized financial solutions for e-commerce and digital media.

Location: Shanghai, Guangzhou, Shenzhen, or Hangzhou

Company

Airwallex is a unified payments and financial platform for global businesses, empowering over 250,000 companies worldwide with integrated financial infrastructure.

What you will do

• Lead the account management team to systematize the onboarding and scaling of industry clients.
• Develop maintenance, renewal, and cross-selling strategies for specific customer segments to maximize lifetime value.
• Set clear goals and milestones to drive platform transaction volume and revenue growth.
• Analyze challenges in sectors like e-commerce, gaming, and logistics to refine industry-specific financial solutions.
• Collaborate with internal product teams to optimize customer experience and strengthen loyalty.
• Monitor market trends and regulatory changes to drive business model innovation.

Requirements

• Bachelor's degree or higher.
• 10+ years of professional experience with a proven track record in sales or customer operations management.
• Experience in banking, cross-border payments, FX, or e-commerce industries.
• Strong leadership skills and a result-oriented mindset.
• Expertise in strategic planning, data analysis, and client communication.
• Ability to work under high pressure in a fast-paced environment.

Culture & Benefits

• Founder-like energy and true ownership of projects.
• Collaborative environment focused on "getting stuff done" end-to-end.
• Emphasis on using AI to enhance productivity and solve problems.
• Opportunity to work with high-visibility problems and an innovative global team.
• Equal opportunity employer valuing diversity and merit.